Domestic Shipping (India):
Shipping is not free for all orders, with the exception of jewelry* (see note below).
International Shipping:
A shipping fee according to the courier service provider will be applied to all international orders.
Please note: We do not ship jewelry items outside of India.
Trusted Delivery Partners:
We use only reputable and reliable carriers such as DHL, Blue Dart, etc., to ensure your order reaches you safely.
Receiving Your Order:
> Ensure that you or a trusted individual is available at the delivery address to receive the package.
> Aikyatha is not responsible for packages that are returned or left unattended due to the non-availability of someone to accept delivery.
> As these may be high-value items, please pay careful attention to the delivery schedule.
Remote Location Delivery:
If you live in a remote area or a location not serviced by standard couriers, please contact us with your full address and order details at [email protected].
We will arrange for a suitable delivery service, but please note that additional charges may apply for deliveries to remote areas. We will inform you of any extra costs before dispatch.
Domestic Taxes:
Any applicable taxes for domestic shipments must be borne by the customer.
International Customs and Duties:
For international shipments, customs clearance may be required depending on the destination country.
Any additional taxes, import duties, or customs fees imposed by the destination country are the responsibility of the customer.
Shipping Timelines:
Products will be shipped within 10 working days from the date of order confirmation.
International delivery timelines are subject to delays due to transit, customs processing, and location accessibility.
The above timelines do not apply to 'made to order' or 'bespoke' items, which may have longer lead times based on the complexity of the order.
Tracking Information:
Once your order is dispatched, tracking details and carrier information will be emailed to you.
Product Packaging and Acceptance:
All products are quality checked and packaged securely in tamper-evident packaging.
Do not accept delivery if the package appears tampered with or damaged. Instead, take photos, refuse delivery, and return the package to the carrier.
If the package is accepted, it will be considered as received in good condition.
Shipping Insurance:
Aikyatha insures all products against loss or theft during transit at no additional cost to you.
Address Verification:
Please ensure your shipping address is accurate before placing your order, as we are unable to reroute or redirect shipments once they have been dispatched.
Jewelry Shipping:
Shipping charges for jewelry may vary depending on the value and materials used. The shipping rate can be viewed at checkout by adding the item to your cart.
Jewelry orders are only shipped within India, and some remote locations may not be serviceable. If unsure, contact our customer assistance team at +91 9019887064, email [email protected], or use the "chat" feature on our website.
Customer Support:
For any further questions or assistance, email us at [email protected], or reach us via phone, message, or WhatsApp at +91 9019887064.
Who are your courier partners? How do I track my shipment?
• Courier Partners:
We partner with reliable and well-known courier services such as DHL, Blue Dart, and others to ensure your order is delivered safely and on time.
• Tracking Your Shipment:
Once your order is dispatched, we will send you an email with the tracking details, including the carrier information. You can use the provided tracking number to monitor the status of your shipment directly on the courier’s website.
If you have any issues or need further assistance with tracking your order, please feel free to contact our customer support team at [email protected] or via phone/WhatsApp at +91 9019887064.
When will my order be delivered?
We usually dispatch orders within 10 working days from the date of purchase. However, this timeframe may not apply to pre-orders or specific jewelry items, which may require additional processing time. If your order includes these items, we will provide you with an estimated delivery date during the purchase process.
For any further details or questions regarding your order, feel free to reach out to us at [email protected].
How can I check the status of my order?
To check your order status:
Login to Your Account:
Go to "Your Orders" after signing in.
Contact Us:
Call our helpline or use the chat feature on our website.
Can I change details on an order I placed?
Yes, you can make changes to your order as long as it has not yet been shipped. Once the order is in transit, we cannot guarantee that changes can be made, though rerouting might be possible.
To ensure all details are correct, please review your 'Order Confirmation' email carefully. If you spot any errors or need adjustments, contact us immediately, and we’ll assist you with the changes.
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