1.    What are the available modes of Payments accepted while Placing an Order?

A:- Net banking, credit card, debit card, UPI

2.       What do I do if I received a Tampered box?

A:- If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at [email protected] mentioning your Order ID.

3.       Are the colors of the products shown on the website accurate?

A:- Products on our website are handmade. We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor/mobile phone screen/laptop etc. and the actual product. However, since these are mostly handloom products there could be very minor changes. And we believe imperfection adds to the charm of handloom!

4.       Will I get separate shipments if I buy 3-4 products or will it be in a single shipment?

A:- It will be done in single shipment.

5.       What is your cancellation policy?

A:- If you wish to cancel your order you can reach out to our customer support team at [email protected]

6.      What is the difference between Unstitches, Semi stitched and Ready made products?

A:- Unstitched: products are fabric materials which can be stitched by the customer to your exact size.

Semi-stitched: products come half-stitched. For example, semi-stitched lehengas have a blouse material but the skirt is half-stitched. So, you will have to tailor it to your size.

Readymade products: are ready to wear according to pre-set sizes like S, M, L, XL, etc

7.       How do I know my order is confirm?

A:- Once your payment is authorized and your order is completed, you will receive an email from AIKYATHA confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.

8.       Do you take orders over phone?

A:- Yes, call us at 901-988 (7064) to place order over phone.

9.       What can I do if I have ordered twice?

A:- In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately at [email protected] . We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.

10.    I am an international customer but want delivery in India. Is this possible?

A:- Yes.

11.    Are AIKYATHA saree available internationally?

A:- Yes, we offers virtual shopping and Aikyatha website

12.    Which countries do you ship to?

A:- India, USA, Cannada, Australia, Germany, UAE

13.    Can my order be cancelled or modified?

A:- Once confirmed, your order is considered final. You can still inquire about your order at [email protected]

14.    Do you offer video call/facetime?

A:- Yes, we do offer virtual shopping services. To make use of the service schedule appointment at https://www.aikyatha.com/page/virtual-shopping.htm.

15.    Do you offer trial before purchase?

A:- Yes, we offer a trial at our Aikyatha stores located at Malleshwaram, Jayanagar, and Marathahalli only.

16.    Who will pay for shipping and delivery charges for returning product?

A:- For all cases of returns the customer will bear the shipping charges along with custom duties.

17.     Can I order a product if that is marked sold out?

A:- The online collections are exclusive designs and we have only one quantity of each. Once a product is sold out you can contact us at [email protected] to reorder.

18.     I want to purchase multiple pieces of same saree. How can I do it?

A:- For multiple pieces of same saree contact us at [email protected]

19.    Is COD available?

A:- No, we do not offer COD.